DARFT VERION 2019-04-01
Debug Logs:
Windows: %userprofile%\Downloads
Desktop Logs:
Windows: %appdata%\Microsoft\Teams\logs.txt
https://docs.microsoft.com/en-us/microsoftteams/log-files
Debug logs
These are the most common logs and are required for all Microsoft support cases. Debug logs are produced by the Windows and Mac desktop clients, as well as browser based clients. The logs are text based and are read from the bottom up. They can be read using any text based editor and new logs are created when logging into the client.
Debug logs show the following data flows:
- Login
- Connection requests to middle tier services
- Call/conversation
The debug logs are produced using the following OS specific methods:
- Windows:
- Right-click the Microsoft Teams icon in your application tray, select Get Logs
- Choosing Get Logs from the Help pull-down menu
- Keyboard shortcut: Ctrl + Alt + Shift + 1
- Mac OSX:
- Choosing Get Logs from the Help pull-down menu
- Keyboard shortcut: Option + Command + Shift+1
The debug logs are automatically downloaded to the following folders.
- Browser: You will be prompted to save the debug log to default save location
| Client | Location |
|---|---|
| Windows | %userprofile%\Downloads |
| Mac OSX | Downloadsg |
Media Logs
Media logs contain diagnostic data about audio, video and screen sharing. They are required for support cases only upon request and can only be inspected by Microsoft. The following table outlines the log location.
| Client | Location |
|---|---|
| Windows | %appdata%\Microsoft\Teams\media-stack*.etl |
| Mac OSX | ~/Library/Application Support/Microsoft/Teams/media-stack*.blog |
Desktop logs
Desktop logs, also known as bootstrapper logs, contains log data that occurs between the desktop client and the browser. Like media logs, these logs are only needed if requested by Microsoft. The logs are text based and can be read using any text based editor in a top down format.
| Client | Location |
|---|---|
| Windows | %appdata%\Microsoft\Teams\logs.txt |
| Mac OSX | ~/Library/Application Support/Microsoft/Teams/logs.txt |